ORDERS & PAYMENT
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What payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, and PayPal. All payments are processed securely via Shopify Payments.
Will I receive a confirmation?
Yes, a confirmation email will be sent to you as soon as your order is placed, followed by a second one with your tracking number once it ships.
Can I modify or cancel my order?
Contact us within 24 hours of placing your order and we will do our best — after this time, the order has already been sent to the supplier.
SHIPPING
Do you ship everywhere in Canada?
Yes, we ship to all provinces and territories in Canada.
What are the delivery times?
Our products are shipped by our partner suppliers: allow an average of 7 to 15 business days. The exact timeframe is indicated on each product page.
What are the shipping costs?
They are calculated based on your order and displayed before payment — and shipping is free on orders of $49 or more.
How can I track my order?
As soon as it ships, you will receive a tracking number by email to follow your package online.
RETURNS
Can I return a product?
Yes, you have 30 days after receipt to request a return, for any unused product in its original packaging.
How do I get my refund?
Once the return is received and verified, the refund is issued to your original payment method within 5 to 10 business days.
My product arrived damaged, what should I do?
Contact us within 14 days with a photo of the product: we will send you a replacement or issue a refund, your choice.
PRODUCTS
How do I choose the right size?
Each product page shows the dimensions and a size guide where relevant — if in doubt, write to us before ordering.
Are your products high quality?
Each product is carefully selected from verified and rated suppliers. If a product does not satisfy you, our 30-day guarantee applies.